Privacy Policy
Last Updated: January 15, 2026
1. Introduction
SupplySense 360 provides AI-powered real-time shipment tracking, smart quotations, and predictive analytics services for optimal supply chain performance. This policy explains how we handle your data when you use our platform. We are committed to protecting your privacy and ensuring the security of your information.
2. Information We Collect
Account Information
Email address, name, company details, and login credentials used to create and manage your account.
Platform Data
Shipment tracking information, quotation history, carrier preferences, and EDI/API integration data.
Technical Data
IP address, device information, browser type, and usage statistics to improve platform performance.
Communication Data
Records of correspondence, support tickets, and feedback you provide to us.
3. How We Use Your Information
Core Services
- Real-time shipment tracking
- Processing quotations
- Landed cost calculations
- Status alerts & notifications
Platform Improvement
- Analyzing usage patterns
- Enhancing features
- Performance optimization
- Bug fixes & updates
Communication
- System notifications
- Service updates
- Security alerts
- Marketing (with consent)
Analytics
- Trend analysis
- Service optimization
- Predictive insights
- Usage reporting
4. Data Sharing & Protection
Service Providers
We share data with trusted third-party providers who help operate our platform, including cloud hosting, analytics, and carrier integrations. All providers are bound by strict data protection agreements.
Legal Requirements
We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, privacy, safety, or property.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction with appropriate safeguards in place.
5. Security Measures
We implement industry-standard security measures to protect your data:
6. Your Rights
You have the following rights regarding your personal data:
For production/QA environments, please contact your organization's SupplySense 360 champion to manage your account.
7. Cookies & Tracking
We use cookies and similar technologies for:
- Essential platform functionality and authentication
- Performance analytics and usage monitoring
- Personalization and user preference storage
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect platform functionality.
8. Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or for legal, operational, or regulatory reasons. Significant changes will be communicated via email or platform notification. We encourage you to review this policy regularly.
9. Contact Us
For privacy-related questions, data requests, or concerns, please contact us:
[email protected]